A New Stop in Kwentra’s Saudi Hospitality Technology Tour
Kwentra continues its 2026 tour across the Kingdom of Saudi Arabia with a new stop in Madinah, delivering a specialized workshop for Maysan International Group, hosted at The Venue Al Harithia Hotel (Maysan Al Harithia Hotel) .
The workshop introduced Maysan’s teams to K-AI, Kwentra’s hospitality-specific AI assistant, while showcasing the latest developments across Kwentra’s hospitality technology ecosystem and its expanding portfolio of AI-powered solutions.
The session focused on practical applications of these technologies in hotel operations, demonstrating how they can help teams access operational information more efficiently, simplify everyday tasks, and support teams across different hotel departments.
The latest stop reflects Kwentra’s continued direct engagement with hospitality teams across Saudi Arabia, bringing the latest capabilities of its platform into real operational environments and creating opportunities to exchange insights around the evolving needs of hotel operations.
K-AI: Conversational Intelligence for Hotel Operations
A key focus of the workshop was K-AI, Kwentra’s intelligent assistant built specifically for the hospitality industry.
The Kwentra team provided a practical demonstration of how hotel teams can interact with operational data using natural language, allowing employees to ask questions and access relevant property information without relying on lengthy manual searches within the system.
For front office, reservations, and operational teams, this conversational approach provides a more direct way to retrieve the information required during daily workflows, helping reduce the time and effort involved in finding operational data.
The workshop also explored practical applications of K-AI across different hotel functions, demonstrating how conversational access to information can support teams in handling daily operational requirements and accessing relevant guest, reservation, and property information more efficiently.
By changing the way teams interact with hotel data, K-AI brings information closer to the employee in a more natural and accessible format, helping make everyday interactions with the system simpler and more efficient.
Read more about K-AI, Kwentra’s AI-powered operational assistant
Kwentra’s AI Ecosystem: Intelligence Across the Hotel
Beyond K-AI, the workshop showcased Kwentra’s wider portfolio of AI-powered solutions, demonstrating how artificial intelligence can support different areas of hotel management and operations.
The session featured AI Report Generator, AI Insights, AI Booking Chatbot, and AI-powered Reputation Management, highlighting their respective roles across reporting, analytics, booking interactions, and guest feedback.
AI Report Generator supports hotel teams in creating detailed operational reports while reducing the manual effort involved in gathering and organizing data.
AI Insights helps management teams gain a clearer understanding of available hotel data and performance indicators, supporting a more informed view of operational trends and business performance.
AI Booking Chatbot extends AI into the booking journey, supporting more responsive digital interactions with potential guests and helping hotels manage common booking-related inquiries more efficiently.
AI-powered Reputation Management helps hotels gain greater visibility into guest feedback and sentiment across relevant channels, supporting teams in monitoring reviews and identifying areas that may require attention.
Together, these solutions form an integrated AI ecosystem designed to bring intelligence closer to everyday hotel workflows and help teams make more effective use of the data already available within their operations.
Read more about Kwentra’s AI Suite
Continuous Platform Development
Alongside the AI showcase, the Kwentra team presented the latest updates and enhancements across its hotel management platform.
These developments form part of Kwentra’s continuous approach to evolving its technology in line with changing hospitality requirements, with a focus on improving usability, strengthening operational integration, and providing hotel teams with more effective tools.
The workshop provided an opportunity for Maysan’s teams to explore these new capabilities and discuss how they can be applied within real hotel workflows.
By bringing technology specialists and hospitality teams together, Kwentra creates a direct channel for understanding operational needs and demonstrating how platform developments can translate into practical value within the hotel environment.
Flexible Access to Hotel Information
The workshop also highlighted the flexibility of accessing Kwentra’s platform across different devices.
Hotel managers and teams can access the system through mobile devices and tablets, providing greater flexibility when monitoring operations, following up on information, or staying connected while moving across the property.
For hospitality environments where responsiveness and continuous coordination are essential, having operational information readily accessible can help reduce delays and support smoother day-to-day workflows.
This flexibility adds another layer of accessibility to the hotel management experience, allowing teams to remain connected to the information they need beyond a traditional workstation.
Strong Engagement from Maysan’s Team
The workshop brought together members of Maysan Hospitality Group, creating an interactive environment for exploring the latest Kwentra developments and discussing the practical role of AI within hotel operations.
Participants engaged with the showcased capabilities and explored how the latest updates and AI solutions can support everyday workflows, simplify access to information, and reduce the time and effort required to complete operational tasks.
The engagement also reinforced the value of direct interaction between Kwentra and hospitality teams, providing an opportunity to understand real operational needs while introducing new technology within the context in which it will be used.
Insights from Maysan Hospitality Group
The workshop also provided an opportunity for members of Maysan’s hotel management teams to share their perspectives on the session, the latest Kwentra developments, and the introduction of K-AI.
Welcoming the workshop, Mr. Shehab El-Din Khalifa, Cluster General Manager at Maysan Hospitality Group, expressed his appreciation for the valuable session and its alignment with the latest developments taking place across the hospitality sector.
He also shared his enthusiasm for the potential results of using K-AI in a real hotel environment and the opportunities it can provide for Maysan’s teams as they explore the capabilities of the new intelligent assistant.
Mr. Hussein Naguib, Hotel Manager at The Venue Al Harithia Hotel in Madinah, praised the workshop and its focus on the latest updates to Kwentra’s system, as well as the integration of artificial intelligence into the hospitality technology ecosystem.
He highlighted the relevance of these developments to everyday hotel operations, with particular emphasis on K-AI and how its capabilities can help hotel teams access information and support their daily operational responsibilities.
Mr. Abdulaziz Youssef, Duty Manager at Maysan Al Harithia Hotel, expressed his appreciation to the Kwentra team and the workshop organizers, highlighting the value of the session in introducing the hotel team to the new K-AI intelligent assistant and its capabilities.
Maysan International Group: An Integrated Presence Across Hospitality and Tourism
Maysan International Group is an integrated investment group operating across the hospitality and tourism sectors, with a strong and growing presence in Makkah and Madinah.
The group owns and operates a diverse portfolio of hotels, reflecting a long-term commitment to quality, consistency, and operational excellence across its hospitality operations.
Beyond hotel ownership and operations, Maysan also operates as a wholesale tourism partner, collaborating with tourism companies across the Muslim world.
This dual role enables the group to manage accommodation and travel services through an integrated, direct, and highly efficient operating model, bringing together its hospitality and tourism activities within a connected business structure.
The Venue Al Harithia Hotel: Host of the Workshop
The Venue Al Harithia Hotel, also known as Maysan Al Harithia Hotel, hosted the Kwentra workshop in Madinah, bringing together the Kwentra team and representatives from Maysan Hospitality Group for a focused discussion on hospitality technology, artificial intelligence, and the latest developments across Kwentra’s platform.
The hotel provided a setting for direct interaction between technology specialists and hotel teams, allowing participants to explore new capabilities, discuss practical applications, and gain a closer understanding of how emerging technologies can support everyday hotel operations.
The workshop also highlighted the value of bringing technology closer to the operational environment, enabling hotel teams to explore new capabilities in the context of their daily workflows, requirements, and priorities.
Madinah and Saudi Vision 2030: Technology Supporting Hospitality Growth
Madinah represents one of Saudi Arabia’s key destinations within the Kingdom’s tourism and religious hospitality ecosystem, with continued development across its tourism infrastructure, hospitality offerings, and visitor services.
This development aligns with the objectives of Saudi Vision 2030, which places tourism development, destination enhancement, and the improvement of visitor experiences among its key priorities.
As Saudi Arabia’s hospitality sector continues to evolve, hotels increasingly require technology capable of supporting dynamic operations, providing accessible information, and helping teams manage growing operational requirements with greater flexibility.
Artificial intelligence is becoming an important part of this transformation, with applications ranging from data access and reporting to analytics, booking interactions, and guest feedback management.
Kwentra’s continued engagement with hospitality teams across the Kingdom, including its latest workshop with Maysan Hospitality Group in Madinah, reflects this evolving environment and the company’s focus on developing technology around the realities of hotel operations.
Kwentra: Technology Built Around Hospitality
Founded by hospitality and technology experts, Kwentra develops specialized solutions designed around the realities of hotel operations and the evolving needs of hospitality businesses.
Kwentra provides an integrated hotel management ecosystem covering front office, reservations, revenue management, financial operations, guest management, reporting and analytics, distribution, inventory management, and AI-powered solutions within a connected cloud environment.
At the center of its AI offering is K-AI, a hospitality-specific intelligent assistant that enables hotel teams to interact with operational data using natural language, making relevant information easier to access and understand.
Kwentra continues to evolve its ecosystem by combining hospitality expertise, cloud technology, operational integration, and artificial intelligence to provide practical solutions that support hotel teams across their daily workflows.
Continuing the Journey Across Saudi Arabia
The workshop for Maysan International Group, hosted at The Venue Al Harithia Hotel in Madinah, represents another stop in Kwentra’s ongoing Saudi tour, strengthening the company’s direct engagement with hospitality teams across the Kingdom.
Each workshop provides an opportunity to introduce new capabilities, exchange operational insights, and demonstrate how technology can create practical value within real hotel environments.
As Saudi Arabia continues to develop its tourism and hospitality landscape, Kwentra remains focused on evolving its cloud-based platform and AI-powered solutions to support hotels with more accessible information, greater operational efficiency, and more flexible ways of working.
From Madinah, Kwentra continues its journey across the Saudi hospitality market—bringing together hospitality expertise, cloud technology, and artificial intelligence to support a more connected and efficient future for hotel operations.
