SHARM EL-SHEIKH, EGYPT — Kwentra, the fastest-growing, all-in-one cloud-based Property Management System (PMS) across the MENA region, has successfully completed a targeted series of specialized interactive workshops with the prominent EVC Resorts group in Sharm El-Sheikh. The immersive sessions highlighted the day-to-day operational value of Kwentra’s AI operational companion, K-AI, demonstrating how native artificial intelligence modernizes management workflows, reduces manual errors, and improves team efficiency across multiple resort departments.
Advancing Smart Hospitality Through Interactive Workflows
The interactive sessions took place across active destinations within the group’s portfolio, including Tamra Beach Resort and Club Reef Resort. The educational initiative brought together frontline operations, reservation specialists, rooms division leadership, and back-office teams from various properties managed under the EVC Resorts umbrella, ensuring a comprehensive corporate approach to digital transformation.
Building upon a successful ecosystem partnership established in 2022, these collaborative workshops allowed department leads to see firsthand how embedding AI directly into their property management infrastructure removes traditional operational friction. By moving away from rigid, fragmented legacy frameworks, the group continues to leverage Kwentra’s unified cloud architecture to keep daily property operations seamlessly integrated and highly responsive.
K-AI: Specialized Departmental Scenarios & Data Intelligence
During the sessions, the Kwentra team demonstrated the deep capabilities of K-AI, an assistant built specifically to understand the real operational dynamics of running a resort. Rather than functioning as an isolated software application, K-AI acts as an intelligent companion that staff can prompt using natural language to extract immediate operational insights, bypassing dense software navigation menus so teams can focus entirely on the guest.
The sessions explored how K-AI and Kwentra’s integrated AI utilities map across key hotel departments through real-world scenarios:
- Front Office & Operations: Front desk teams can leverage K-AI to automate repetitive operational tasks and coordinate guest services smoothly, reducing manual errors during peak arrival and departure windows.
- Reservations & Back Office: Booking teams can use conversational commands to optimize data search functions and accelerate information retrieval, freeing up staff from administrative data entry to prioritize high-touch guest satisfaction.
- Inventory, Rates & Revenue Performance: Operators demonstrated how K-AI works in the background to monitor live inventory, track rates, analyze revenue trends, and proactively identify operational risks before they impact the property.
Read more about K-AI, Kwentra’s AI-powered operational assistant
Operational Testimonials: Celebrating Continuous Platform Innovation
The interactive workshops drew strong engagement and praise from the management and operational leads of EVC Resorts, who highlighted their multi-year journey with the cloud platform and the impact of the new AI tools:
Ahmed Eid, Credit Manager at Tamra Beach Resort, stated:
“We have been working with Kwentra since 2022, and its greatest advantage is its continuous evolution alongside technological shifts. Participating in the K-AI workshop highlighted how AI simplifies our daily tasks, from instant report generation to accelerating response times. What used to take hours of manual effort now takes just a few minutes, saving immense time and energy. Unlike other rigid systems that rely strictly on isolated internal updates, Kwentra maintains continuous communication with us, actively taking our feedback to implement real modifications across credit, front office, and reservation reports. Their 24/7 support and dedication to non-stop development truly set them apart.“
Ayman Abdelmohsen, Rooms Division Manager at Sharm Club, commented:
“I have witnessed the evolution of Kwentra since its early inception as Cloudinn, and it is a system I highly value. The new K-AI integrations are going to drastically assist our operations on a daily basis. Furthermore, their support team is exceptional—completely dependable, highly professional, and available 24/7 to provide immediate assistance whenever a challenge arises.“
Ezzat Fahim, Front Office Manager at Sharm Club, added:
“Working with Kwentra has made our daily operations incredibly smooth and fast. Their support team handles and resolves any technical issue with impressive speed. The K-AI workshop was fantastic, and these native AI features will be highly beneficial across both front-of-house guest services and back-office reservations.“
Hazem Samir, Front Office Manager at Club Reef Resorts, noted:
“Kwentra stands out because they are consistently pushing updates and evolving the platform to match modern tech standards. The introduction of K-AI will be an immense help to our daily workflows, particularly in optimizing data search functions and instantly creating comprehensive reports. It is truly an excellent, forward-thinking system.“
About EVC Resorts
EVC Resorts is a distinguished hospitality operator in Egypt, managing premier resort destinations along the scenic Red Sea coast, including Tamra Beach Resort and Club Reef Resort in Sharm El-Sheikh. Perfectly positioned to offer breathtaking marine views, expansive private beach access, top-tier diving facilities, and multi-tiered leisure amenities, the group is committed to delivering authentic, elevated vacation experiences. By blending international hospitality standards with regional warmth, EVC Resorts remains a preferred choice for regional and international travelers seeking premier leisure and relaxation.
About Kwentra
Founded in 2013 by hoteliers and technology experts, Kwentra is pioneering the digital transformation of the hospitality sector across the Middle East and North Africa. As an all-in-one, cloud-based platform featuring over 800 built-in features, Kwentra seamlessly unifies front and back-office operations, channel management, automated procurement, general accounting, and advanced AI utilities into a single ecosystem. Today, Kwentra supports more than 450+ hotels and manages over 80,000+ rooms across 8 countries – including Egypt, Saudi Arabia, the UAE, Qatar, Tanzania, Sierra Leone, Maldives, and Uganda – helping hoteliers maximize revenue, eliminate manual errors, and scale efficiently.
To learn more or book a free demo, visit https://www.kwentra.com/get-started/.
